During my yearly review with Brett, I mentioned that it would be beneficial for both engineering and marketing teams, if i could go over to our US branch at sometime. It would help the engineering team in Brisbane to turn around most of the support cases quickly and give the marketing team a technical perspective of the product. Brett took my suggestion very seriously and before i knew it all the arrangements were made for me to …
7 articles Articles posted in Work
10 COOL things you didn’t know about Ephox
We have the best coffee machine in the world and we are proud of it! Engineering manager can actually code! 80% of the staff start work at 7am or earlier! Our Support engineer has a Degree in English! Product manager does not own a suit We have Dilbert comics on every wall We have the largest collection of soft toys in Australia! And yes we do throw soft toys at certain people to get …
Good vs Great Customer Support
I am working as the support engineer at my current job. I had no prior customer support experience and hence I am learning the job along the way. Quite honestly, customer support is a challenging job. In fact, any job that requires managing and interacting people is challenging. Have a look at The World's First Help Desk!!! You will know what I mean! Thanks Damien for the inspiring video! If you can solve all the problems you are …
XP means “eXtremely Practical” Programming
I have been part of the Ephox Development team for a while now. One of the most interesting things about development in Ephox is their development model. Most of us know it as “XP programming” (eXtreme programming) but I like to call it “Extremely Practical” programming …simply because of its practicality within a team environment and its cost effectiveness. The source for this post is purely my first hand experience with XP for the past …
I know what you did last summer… No I mean 10 minutes ago!!!
I posted my very first blog on Sunday evening around 7.30pm. Then I went to have my dinner and came back thinking I should send an email to inform my friends and work mates about my new blog. But someone had already beat me to it! Andy found out my little post and Brett had already added a comment! Better still, I was on planet Ephox by Monday morning!
Life in Ephox
I have been working as the Support Engineer at Ephox for about 8 months. Prior to that I worked as a Software Engineer at Panasonic Singapore and to be honest i didn’t quite enjoy the job. I was tiny little plankton in the massive ocean of Panasonic…just one of the many faces. The job was challenging, but lacked the “X-factor”! On top of that, I didn’t quite fancy the Japanese culture within the company. But …
